> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tackstudio.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and how to fix them.

<AccordionGroup>
  <Accordion title="The panel shows a message instead of the controls">
    Paragraph Plus checks your license against the Tack Studio app before it shows its controls. You’ll see one of two messages:

    * **"Open the Tack Studio app"**: Paragraph Plus can’t reach the Tack Studio app on your computer. Make sure it’s installed and running, then click **Refresh** in the panel. If you don’t have it yet, click **Download the app**.
    * **"Activate using the Tack Studio app"**: the Tack Studio app is running, but no license is active. Either activate Paragraph Plus in the app, or click **Purchase** to buy it, then click **Refresh** once complete.

    See [Installing tools](/the-app/installing-tools) for the full activation flow.
  </Accordion>

  <Accordion title="All the controls are dimmed and won’t respond">
    This means Paragraph Plus doesn’t see any box text in your current selection. Check that:

    * You have a layer selected in the **active** composition.
    * The selected layer is **box text** (paragraph text with a bounding box), not point text. Point text isn’t supported. See [Using the panel](/paragraph-plus/using-the-panel).
  </Accordion>

  <Accordion title="The auto-fit buttons are disabled">
    Auto-fit only works when vertical alignment is set to **top**. Click the top alignment button first, then choose an auto-fit method. See [Auto-fit to height](/paragraph-plus/auto-fit-to-height).
  </Accordion>

  <Accordion title="The box height field won’t let me type a value">
    Height is locked automatically while [auto-fit](/paragraph-plus/auto-fit-to-height) is turned on, since After Effects is calculating it for you. Turn auto-fit off to regain manual control of height.
  </Accordion>

  <Accordion title="The baseline dropdown is disabled">
    This dropdown is only editable when the first baseline \*\*slider value \*\*is 0. Set the value back to 0 in [First baseline alignment](/paragraph-plus/first-baseline-alignment) to choose a different measurement.
  </Accordion>

  <Accordion title="A value shows as a dash (–) instead of a number">
    You have multiple layers selected whose values for that control don’t match (a "mixed" state). This is expected. Type or drag a new value to apply it to all selected layers at once. See [Using the panel](/paragraph-plus/using-the-panel).
  </Accordion>

  <Accordion title="Paragraph Plus doesn’t appear in the Extensions menu">
    Paragraph Plus requires **After Effects 24.6 or later**. Check your After Effects version (**Help > About After Effects**) and update if needed, then check **Window > Extensions > Paragraph Plus** again. If it’s still missing, reinstall via the Tack Studio app.
  </Accordion>
</AccordionGroup>